Refunds and refills

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be supplied with due care and skill, be fit for any purpose we’ve told you they’re fit for, and be supplied within a reasonable time. If a service has a major failure, you can cancel and choose a refund for the unused part, or compensation for the drop in value. For a failure that isn’t major, we’ll fix it within a reasonable time, and if we don’t, you can get it fixed elsewhere or cancel and get a refund. Nothing in this policy or our terms limits those rights.

What we refund

• Orders that never start: refunded in full.
• Orders we can only partly deliver: the undelivered part is refunded, in proportion to the package price.
• Duplicate payments for the same order: refunded in full.

The 30-day refill

Platforms remove accounts they consider inauthentic, so some drop-off after delivery is expected. If your follower or like count falls below what you ordered within 30 days of delivery finishing, we top it up at no cost. The account, post or video must still be public, and the username unchanged. The refill is in addition to your consumer guarantees, not instead of them.

When a refund isn’t due

Once followers or likes are delivered they can’t be taken back. We don’t offer change-of-mind refunds for delivered parts of an order. We also can’t refund deliveries that fail because the account or post was made private, deleted or renamed after ordering, or because the details given were wrong, though we’ll always try to help.

A package raises a number. It doesn’t promise engagement, reach, sales or any particular treatment by Instagram or TikTok, and we say so before you buy, so lack of engagement isn’t a failure of the service.

How to ask

Email support@buyrealfollowersau.com with your ord_ reference and what went wrong. We usually reply within a few hours. Approved refunds go back to the original payment method; your bank may take a few business days to show them.